DFSA outsourcing expectations apply to authorized firms in the DIFC through the DFSA rulebook. The firm remains responsible for outsourced functions and must preserve control, supervision, confidentiality, regulatory access, continuity, and customer protection.
Official sources
What teams need to do
- Identify outsourced functions and service providers.
- Assess materiality, regulated activity impact, data, and customer impact.
- Maintain written agreements with access, audit, confidentiality, monitoring, continuity,
termination, and regulatory-access terms.
- Monitor service performance, incidents, issues, and remediation.
Evidence to maintain
- Outsourcing inventory and risk assessments.
- Contracts and approvals.
- Provider monitoring, issues, incidents, and remediation.
- Continuity and exit evidence.
Common gaps
- Firms document contracts but not ongoing supervision.
- Customer and regulated activity impact is missing from provider records.
- Exit evidence is too generic.
How Halbarad helps
Halbarad helps firms keep outsourcing evidence, contracts, provider monitoring, issues, downstream parties, and reporting connected.
Disclaimer
This guide is for general information only and is not legal advice. Review the official regulation, guidance, and supervisory materials, and consult qualified counsel or compliance advisors for your organization's specific obligations.