IRDAI outsourcing requirements govern how insurers outsource activities while remaining accountable to policyholders and the regulator. The catalog category should not label this page as AI governance unless a separate AI source is added; the official topic is outsourcing.
Official sources
What the requirements are trying to do
Insurance outsourcing can affect policy servicing, claims, customer data, complaints, distribution, technology, and operational continuity. IRDAI expects insurers to govern outsourced activities, protect policyholders, and maintain supervision.
What teams need to do
- Identify outsourced activities and whether they are permitted, material, or restricted.
- Maintain outsourcing policy, approval, due diligence, contracts, and monitoring.
- Protect customer data and policyholder interests.
- Track complaints, incidents, issues, remediation, and business continuity.
Evidence to maintain
- Outsourcing inventory and policy.
- Due diligence, approval, contract, and monitoring records.
- Data protection and policyholder protection evidence.
- Complaints, incidents, remediation, and continuity evidence.
Common gaps
- Outsourcing records are not connected to policyholder impact.
- Complaint evidence sits outside provider oversight.
- Category labels confuse outsourcing and AI governance.
How Halbarad helps
Halbarad helps insurers maintain outsourced provider records, evidence, customer-impact issues, monitoring, remediation, and reporting.
Disclaimer
This guide is for general information only and is not legal advice. Review the official regulation, guidance, and supervisory materials, and consult qualified counsel or compliance advisors for your organization's specific obligations.